Scope

The Gambler's Help Connect procedure manual includes the following concepts you need to understand and system procedures you use in Gambler’s Help Connect to create and manage client, case and organisation records:

Gambler’s Help Connect key concepts of agency, client, organisation, case and activity

Gambler’s Help Connect basic functionality:

Logging on to Gambler’s Help Connect

Gambler’s Help Connect lists and searches

Creating client and case records

Recording the Client Outcome Survey

Recording RAP payments

Managing client and case activities

Managing cases

Managing venue support activities

Managing community education activities

Recording service integration activities.

This document does not include the following:

Gambler’s Help program rules and business processes

Clinical procedures

Procedures for providing financial counselling.

Reporting procedures and use of dashboards in Gambler’s Help Connect are not included in this version of the manual but will be included in a later version when these functional elements are released.