3 Connect for counsellors, telephone counsellors and financial counsellors : Creating a case for a client with a history at another agency
  
Creating a case for a client with a history at another agency
 
Conduct the client search
Create the case
Gambler’s Help Connect maintains a single client record. Where the client has a case history but not at your agency you can create a new case for them from the existing client record. This process applies to telephone counsellors at the Gambler’s Helpline and to people doing intake at local services other than the one where the client has a case history.