An organisation that provides Gambler’s Help services. Agencies are registered in Gambler’s Help Connect in a hierarchy of main, or parent office and associated service outlets. The exception to this is the Gambler’s Helpline which has no subsidiary service outlets.

A person who receives Gambler’s Help service but who is not given consent for their identifiable data to be recorded ion the system. They might consent at a later date or they might have all their requirements met in a single contact. Activity with an anonymous client is recorded in an anonymous case.

The anonymous client is distinct from the pseudonymous client who has a formal engagement with an agency but does not want their identity recorded in Gambler’s Help Connect.

Non-client case types are:

The primary care provider in a case.

Gambler’s Help Connect maintains an exhaustive log of all system activity. The audit log records what data and when is viewed, added or edited, and by whom.

A number allocated when a case is created. It is a unique number with a prefix of:

See Audit Log.

A person who receives Gambler’s Help service.

The Client Outcome Survey (COS) is an assessment completed by a client. It describes the gambling behaviour effecting them, their perception of the intensity of the problems and the degree of psychological/emotional distress they experience.

The COS has three iterations:

The C2 and C3 iterations are conducted by the Gambler’s Helpline.

The COS forms part of the client record.

Issues that a client presents with, such as depression or family breakdown. Issues form part of the case record.

Direct time covers work done with a client in person or over the telephone.

Used in any of the search functions. Allows narrowing of the search results by indicating one or more fields of content.

Indirect time covers work done on behalf of a client such as writing up case notes, speaking to a bank manager or other administrative activities related to the case. Anonymous activity time is indirect time.

Function that links a new case with an existing or closed case. For example, a client presents for financial counselling and after a time is referred by their financial counsellor to a therapeutic counsellor.

You can also create a linked case from a closed case where the client has re-presented.

Match All in a search function means matching all filters you have selected for your search. For example if you have selected three search criteria, your search results must contain ALL three values to be included in the result.

Match Any in a search function means matching any of the filters you have selected in your search criteria. Your search may locate only one or all your search criteria.

The Navigation Menu is the panel down the left hand side of the screen. Depending on your user permissions, you will see different sections – Management, Operations, Search, Reporting and Administration.

The main two sections accessed by users of the Gambler’s Help Connect system are Operations and Search. Within these two sections you can do most of the functions you will need as part of your job role.

The Notification Panel is the panel across the top of the screen. This area highlights who is logged in, how to change your password, logging out and reminders.

The counsellor or financial counsellor managing the case.

A notes field in Gambler’s Help Connect that allows for a summary of the client presentation.

Some clients desire an engagement with the Gambler’s Help service but do not consent to have their identity recorded in Gambler’s Help Connect. It is acceptable to create a client record for them under a pseudonym as long as the recording agency maintains an accessible record of their actual identity outside the system and applies a pseudonym tag to the client record.

Mode in which client came into service. For example, telephone, email or Gambler’s Helpline

Used to record a second care provider in a case.

Time worked on non-client cases.

Denotes the status of a case. Gambler’s Help Connect marks each case stage with an icon. Stages for client cases are:

The statuses of non-client cases are also denoted by stages. For venue support and community education cases these are:

For integrated service cases the stages are:

An alert attached to the client record – distinct from an Issue which is attached to the case record.

Unique Record Number – allocated to a client when they are registered in Gambler’s Help Connect.

Your user ID is associated with your user account in the system. It records your activities in audit logs and manages your system access.