Client cases - key concepts
There are a number of concepts that underpin the design of Gambler’s Help Connect that you should familiarise yourself with before you start using the system. Key concepts are:
Global and local records:
Global: The client record available across the entire Gambler’s Help program
Local: Case records restricted to the local Gambler’s Help service where the client is receiving help
Direct referrals from the Gambler’s Helpline to local services
The different types and sub-types of cases and the contexts in which you use them
The organisation of local services in parent/child hierarchies.