2 How to use Gambler’s Help Connect : Logging on to Gambler’s Help Connect : Your Gambler’s Help Connect homepage
  
Your Gambler’s Help Connect homepage
 
Notification pane
Navigation menu
Your homepage in Gamblers Help Connect is My Cases page. This page displays when you log on.
C:\Users\Bill\Documents\Business Systems\GHC Training\2016 Update\Graphics\mycases.png
The navigation menu displays down the left hand side of the Gambler’s Help Connect screen. The notifications pane displays at the top of the Gambler’s Help Connect screen. What you see in the navigation menu is determined by your role. In this example above you can see all the different roles.
Notification pane
The notification pane is where you can:
*C:\Users\Bill\Documents\CMS\Captures\icons and buttons\helpicon.png Access the online help for Gambler’s Help Connect
*C:\Users\Bill\Documents\CMS\Captures\icons and buttons\welcome.png View who is logged into Gamblers Help Connect
*View any reminders you have:
*C:\Users\Bill\Documents\CMS\Captures\icons and buttons\alerts-some.png - reminders
*C:\Users\Bill\Documents\CMS\Captures\icons and buttons\alerts-none.png - no reminders.
*C:\Users\Bill\Documents\CMS\Captures\icons and buttons\changepw.png Change your password
*C:\Users\Bill\Documents\CMS\Captures\icons and buttons\signout.png Sign out of Gamblers Help Connect.
 
Navigation menu
The navigation panel down the left hand side of the screen is divided into five sections:
*Management
*Operations
*Search
*Reporting
*Administration
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You may or may not see all these options. What you can see will depend on your role and user permissions.
 
Navigation Option
Used to…
Management
 
Overdue
Cases referred in to your agency that have not received a response within the mandated period.
Operations
Dashboard
Show key statistics for individual, team and agency.
Incoming
These are all incoming cases assigned to your agency.
New Case
Create a new client case.
New Community Education
Create a new community education case.
New Group Session
Create a new group session.
New Integrated Service
Create a new integrated service case.
New Venue Support
Create a new venue support case.
New Client
Add a new client.
My Cases
View and edit your assigned cases
Our Integrated Service
View and edit integrated service cases at your agency
My Activities
View your pending (or overdue) activities
Search
Cases
Search cases from your agency.
Clients
Search clients
Pending COS
Telephone counsellors at the Gambling Helpline monitor this list to follow up with clients for the Client Outcome Survey.
Organisations
Search for organisations or add a new organisation.
Activities
Display and search all activities at your agency.
Issues
Search for cases by co-presenting a co-presenting issue or group of issues.
Documents
View documents attached to cases or activities.
Agency Locator
Search for an agency service outlet by suburb or postcode.
Reporting
 
Run pre-configured and on-the-fly reports.