COS 2 and 3 information is collected by the Gambler’s Helpline. This information provides a standard measure of the effectiveness of the program in meeting clients’ needs. The COS 2 and 3 surveys are identical to the COS 1 except that the COS 2 also has a section querying a client’s experience of accessing the Gambler’s Help service.

You can review a client’s COS record across all incidences from the client record. This shows the dates, case types, agencies and aggregate scores. You do this in the Client Outcome Surveys (COS) section of the client record in view mode.