3 Connect for counsellors, telephone counsellors and financial counsellors : Recording the Client Outcome Survey (COS)
  
Recording the Client Outcome Survey (COS)
 
About the Client Outcome Survey (COS)
Processing a COS1
Cancelling a COS 1
Collecting the COS 2 and 3
Reviewing a COS record for a client
Monitoring the Pending COS list
Processing a COS2 or 3
Recording unsuccessful COS calls
Process overview
The Client Outcome Survey (COS) provides important insights into the gambling behaviours and mental health of the help-seeking population.
This section describes:
*Processing a COS for a client
*Cancelling a COS 1
*Monitoring the Pending COS list (for telephone counsellors at the Gambler’s Helpline)
*Processing a COS 2 or 3 (for telephone counsellors at the Gambler’s Helpline)
*Viewing the COS record for a client.