Key concepts for venue support workers

5 Connect for venue support workers : Key concepts for venue support workers

The work you do as a venue support worker is organised in Gambler’s Help Connect in Cases.

Every case has the following characteristics:

It is associated with a venue (or group of venues)

The exception to this is your program case against which you report venue support related activities not associated with a venue or group of venues.

It has a start and end date

A primary and optionally a secondary venue support worker has ‘ownership’ of the case

Work done with the associated venue (or venues) is reported against the case as activities.

Case records are visible in summary to everyone but you can only view or edit details of cases located at your agency.