Lists

2 How to use Gambler’s Help Connect : Lists

Lists

Gambler’s Help Connect displays case, client, organisation and activity records in lists. You can search lists to identify a record you want to work with. You can also filter lists to display records matching specific search criteria. For example, you can filter the Incoming list to see which cases have no assigned counsellor against them. Getting to know the structure and parameters of each list is important in helping you find the records you want quickly and reliably.

You can use these lists in Gambler’s Help Connect to view cases or activities within your agency:

Overdue – listing cases that have not had the required response in the mandated timeframe.

Incoming – listing new cases. All new referrals from the Gambler’s Helpline display in this list.

My Cases – listing all active cases assigned to an individual counsellor or financial counsellor, practitioner, community education worker or venue support worker.

Our Integrated Service Cases – listing all active integrated service cases at your agency.

My Activities – listing all pending or incomplete activities for an individual counsellor or financial counsellor.