4 Connect for practitioners

Key concepts for Gambler’s Help practitioners

Creating practitioner case and client records

Creating a practitioner case for a new client

Creating a practitioner case for a client with a history at another agency

Creating a practitioner case for a client with history at your agency

Practitioner callback cases

Anonymous cases for practitioners

Working with families in practitioner cases

Practitioner group cases

Recovery Assistance Program (RAP) cases for practitioners

Recording activities for practitioner cases

Practitioner activity types and subtypes

Managing practitioner cases

This section describes the procedures used by Gambler’s Help practitioners at In-language and Aboriginal services to record their activities in Gambler’s Help Connect. It covers:

Key concepts for practitioners

How to create client and case records:

Cases for people with a client record

Cases for people who don’t want to have their details recorded

Cases for families and groups

How to refer people on to other Gambler’s Help services

How to record a recovery assistance program (RAP) payment

How to manage cases:

Recording clients’ issues

Attaching documents to cases records

How to record your activities

How to close your cases.

To learn the basics of using Gambler’s Help Connect how to read the information in it, see How to use Gambler’s Help Connect