7 Managing integrated service cases
:
Creating an integrated service case
Creating an integrated service case
Establishing a new integrated service case
Defining the goals for an integrated service case
Maintaining integrated service cases
Case status
Goal status
Updating case status
Updating goal status
Closing an integrated service case
Using document templates
Generating a template document
There are two processes involved in creating an integrated service case:
Setting up the case itself
Documenting the goals that comprise the case.
Setting up the case itselfSetting up the case itselfDocumenting the goals that comprise the case.